Why Your Italian Comune Isn’t Responding — and How a PEC Can Change Everything
If you’ve emailed an Italian Comune and never received a reply, you’re not alone. Many genealogy requests go unanswered — unless you use a PEC (Posta Elettronica Certificata), Italy’s certified email system.
Real Case: How a PEC Request Solved an Italian Genealogy Block
One of our clients, a woman from the US, had been trying for months to obtain a marriage certificate from a small town in Italy. She emailed the Comune several times, first in English and then in Italian. She followed up. She waited. Still—no answer.
Frustrated, she gave up.
Then she contacted us. We reviewed her request and re-sent the exact same message — but this time through PEC (Posta Elettronica Certificata), Italy’s certified email system.
The Comune replied the very next day.
Why Italian Comuni Ignore Genealogy Requests Without a PEC
- Foreign email addresses (Gmail, Yahoo) are often ignored.
- Offices receive hundreds of generic requests.
- Without PEC, your message may not be considered “official.”
What Is a PEC (Posta Elettronica Certificata)?
PEC is Italy’s official certified email system. It has the same legal validity as a registered letter and is taken seriously by public offices.
👉 Learn more on the official AGID PEC page. .
👉 Learn more on the official AGID PEC page. .
How to Send an Italian Genealogy PEC Request
- Write in Italian (formal, concise).
- Use the Comune’s PEC address (not the generic email).
- Attach a valid ID if required.
- State your connection to the ancestor clearly.
Want Help with Your Italian Genealogy PEC Request?
Getting ignored can be frustrating. That’s why many clients ask us to handle the PEC request for them.
- We work directly with town halls and archives in Italy.
- We know the right format and certified addresses.
- You only pay if we find results.
